Server Management Plan

Add-on plan for your cloud VPS & dedicated server

Hardening your operating system
Anti-threat software firewall
Additional control panel support

Server Management Plan Pricing & Details

Get premium server management add-on for your tuned server

Basic Plan

Essential monitoring & operations only

RM299_{/server /mth}

You’ll pay RM897 with quarterly term.

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Basic Server Operation

Reboot/Restart, Stop, Halt, Reset Perform power management actions on request	Unlimited
Physical server inspection On-site check for hardware indicators, cabling, or physical faults. Only available for Co-location and Dedicated Server	Unlimited
Console/monitor connection Attach monitor/console to server for troubleshooting boot or OS issues. Only available for Co-location and Dedicated Server	Unlimited

Monitoring

Uptime and availability monitoring Continuous tracking to ensure the server is online and accessible	Basic
Bandwidth and traffic usage tracking Monitor network usage and detect abnormal spikes or overuse	Basic
Service health monitoring Check health of critical services (web, mail, DB, DNS, etc.)	Basic

Re-installation & Updates

Operating system re-installation Reload OS in case of corruption, compromise, or major issues	1x /month
Application re-installation Re-deploy required applications or middleware	1x /month
Scheduled OS and software updates Apply OS patches, updates, and security fixes regularly	1x /month

Security & Performance

Operating system hardening Apply best practices to secure OS (disable unused services, configs). Only apply to server installed with AlmaLinux/Rocky Linux and licensed Control Panel.
Web application protection (mod_security) Enable mod_security rules for web attack prevention (SQLi, XSS). Only apply to server installed with AlmaLinux/Rocky Linux and licensed Control Panel.
Anti-malware / firewall configuration Configure host-based firewall and anti-malware tools.
Performance tuning and optimization Optimize OS, web, or database performance for faster response. Only apply to server installed with AlmaLinux/Rocky Linux and licensed Control Panel.

Backup & Restore

Backup agent deployment Install and configure backup agent for automated jobs
Automated backup reports Provide regular reports on backup status and results
Data recovery and restoration Restore full server or individual files upon request. Data restoration only applicable if the server has subscribed to backup service

Support & Troubleshooting

Operating system issue resolution Resolve OS-level problems (boot errors, kernel issues, etc.)	Limited (OS only)
Application-level troubleshooting Fix software/application issues affecting operations	Limited (OS only)
Hardware-related support Assist in diagnosing and reporting hardware faults	Limited (OS only)
Monthly incident & health reporting Provide monthly summary of incidents and server health	Limited (OS only)

Control Panel Support (cPanel & Plesk)

Control panel installation & reinstallation Install or re-install cPanel/Plesk when required. Reinstallation service only apply to the server that has an existing control panel license.
Security hardening for control panel Apply security configurations and updates to control panel. Only apply to server installed with AlmaLinux/Rocky Linux and licensed Control Panel.
Control panel upgrade & patching Keep panel updated with latest stable versions. Only apply to server installed with AlmaLinux/Rocky Linux and licensed Control Panel.

Website Virus & Malware Clean-up

Website recovery & restoration Restore websites after a hack or compromise
CMS malware scanning and code cleaning Scan and clean malicious code from WordPress, Joomla, etc

Support Channel & SLA

Channel Methods available for customer support	Email, Phone & Ticketing
Online support ticketing system Submit and track issues via ticket portal	24 x 7
Phone and email support Access to phone/email support for urgent cases.	9am – 6pm, Monday – Friday
SLA Response Time First response to ticket.	6 hours
SLA Resolution Target Fault resolution	Best effort
Dedicated account contact Named technical contact for priority assistance

Standard Plan

Adds backups, and control panel support

RM699_{/server /mth}

You’ll pay RM2,097 with quarterly term.

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Basic Server Operation

Reboot/Restart, Stop, Halt, Reset Perform power management actions on request	Unlimited
Physical server inspection On-site check for hardware indicators, cabling, or physical faults. Only available for Co-location and Dedicated Server	Unlimited
Console/monitor connection Attach monitor/console to server for troubleshooting boot or OS issues. Only available for Co-location and Dedicated Server	Unlimited

Monitoring

Uptime and availability monitoring Continuous tracking to ensure the server is online and accessible	Advanced (alerts + trend reports)
Bandwidth and traffic usage tracking Monitor network usage and detect abnormal spikes or overuse	Advanced (alerts + trend reports)
Service health monitoring Check health of critical services (web, mail, DB, DNS, etc.)	Advanced (alerts + trend reports)

Re-installation & Updates

Operating system re-installation Reload OS in case of corruption, compromise, or major issues	3x /month
Application re-installation Re-deploy required applications or middleware	3x /month
Scheduled OS and software updates Apply OS patches, updates, and security fixes regularly	3x /month

Security & Performance

Operating system hardening Apply best practices to secure OS (disable unused services, configs). Only apply to server installed with AlmaLinux/Rocky Linux and licensed Control Panel.
Web application protection (mod_security) Enable mod_security rules for web attack prevention (SQLi, XSS). Only apply to server installed with AlmaLinux/Rocky Linux and licensed Control Panel.
Anti-malware / firewall configuration Configure host-based firewall and anti-malware tools.
Performance tuning and optimization Optimize OS, web, or database performance for faster response. Only apply to server installed with AlmaLinux/Rocky Linux and licensed Control Panel.

Backup & Restore

Backup agent deployment Install and configure backup agent for automated jobs	2 recoveries / mth
Automated backup reports Provide regular reports on backup status and results	2 recoveries / mth
Data recovery and restoration Restore full server or individual files upon request. Data restoration only applicable if the server has subscribed to backup service	2 recoveries / mth

Support & Troubleshooting

Operating system issue resolution Resolve OS-level problems (boot errors, kernel issues, etc.)	Application + OS
Application-level troubleshooting Fix software/application issues affecting operations	Application + OS
Hardware-related support Assist in diagnosing and reporting hardware faults	Application + OS
Monthly incident & health reporting Provide monthly summary of incidents and server health	Application + OS

Control Panel Support (cPanel & Plesk)

Control panel installation & reinstallation Install or re-install cPanel/Plesk when required. Reinstallation service only apply to the server that has an existing control panel license.	Standard support
Security hardening for control panel Apply security configurations and updates to control panel. Only apply to server installed with AlmaLinux/Rocky Linux and licensed Control Panel.	Standard support
Control panel upgrade & patching Keep panel updated with latest stable versions. Only apply to server installed with AlmaLinux/Rocky Linux and licensed Control Panel.	Standard support

Website Virus & Malware Clean-up

Website recovery & restoration Restore websites after a hack or compromise
CMS malware scanning and code cleaning Scan and clean malicious code from WordPress, Joomla, etc

Support Channel & SLA

Channel Methods available for customer support	Email, Phone & Ticketing
Online support ticketing system Submit and track issues via ticket portal	24 x 7
Phone and email support Access to phone/email support for urgent cases.	9am – 6pm, Monday – Friday
SLA Response Time First response to ticket.	4 hours
SLA Resolution Target Fault resolution	24 hours
Dedicated account contact Named technical contact for priority assistance

Professional Plan

Full management, proactive monitoring, unlimited restores & clean-ups

RM999_{/server /mth}

You’ll pay RM2,997 with quarterly term.

Buy Now

Basic Server Operation

Reboot/Restart, Stop, Halt, Reset Perform power management actions on request	Unlimited
Physical server inspection On-site check for hardware indicators, cabling, or physical faults. Only available for Co-location and Dedicated Server	Unlimited
Console/monitor connection Attach monitor/console to server for troubleshooting boot or OS issues. Only available for Co-location and Dedicated Server	Unlimited

Monitoring

Uptime and availability monitoring Continuous tracking to ensure the server is online and accessible	Advanced + Proactive actions
Bandwidth and traffic usage tracking Monitor network usage and detect abnormal spikes or overuse	Advanced + Proactive actions
Service health monitoring Check health of critical services (web, mail, DB, DNS, etc.)	Advanced + Proactive actions

Re-installation & Updates

Operating system re-installation Reload OS in case of corruption, compromise, or major issues	Unlimited
Application re-installation Re-deploy required applications or middleware	Unlimited
Scheduled OS and software updates Apply OS patches, updates, and security fixes regularly	Unlimited

Security & Performance

Operating system hardening Apply best practices to secure OS (disable unused services, configs). Only apply to server installed with AlmaLinux/Rocky Linux and licensed Control Panel.	Full suite (Firewall, mod_security, tuning)
Web application protection (mod_security) Enable mod_security rules for web attack prevention (SQLi, XSS). Only apply to server installed with AlmaLinux/Rocky Linux and licensed Control Panel.	Full suite (Firewall, mod_security, tuning)
Anti-malware / firewall configuration Configure host-based firewall and anti-malware tools.	Full suite (Firewall, mod_security, tuning)
Performance tuning and optimization Optimize OS, web, or database performance for faster response. Only apply to server installed with AlmaLinux/Rocky Linux and licensed Control Panel.	Full suite (Firewall, mod_security, tuning)

Backup & Restore

Backup agent deployment Install and configure backup agent for automated jobs	Unlimited
Automated backup reports Provide regular reports on backup status and results	Unlimited
Data recovery and restoration Restore full server or individual files upon request. Data restoration only applicable if the server has subscribed to backup service	Unlimited

Support & Troubleshooting

Operating system issue resolution Resolve OS-level problems (boot errors, kernel issues, etc.)	Full (App + OS + Hardware)
Application-level troubleshooting Fix software/application issues affecting operations	Full (App + OS + Hardware)
Hardware-related support Assist in diagnosing and reporting hardware faults	Full (App + OS + Hardware)
Monthly incident & health reporting Provide monthly summary of incidents and server health	Full (App + OS + Hardware)

Control Panel Support (cPanel & Plesk)

Control panel installation & reinstallation Install or re-install cPanel/Plesk when required. Reinstallation service only apply to the server that has an existing control panel license.	Full support (hardening + updates
Security hardening for control panel Apply security configurations and updates to control panel. Only apply to server installed with AlmaLinux/Rocky Linux and licensed Control Panel.	Full support (hardening + updates
Control panel upgrade & patching Keep panel updated with latest stable versions. Only apply to server installed with AlmaLinux/Rocky Linux and licensed Control Panel.	Full support (hardening + updates

Website Virus & Malware Clean-up

Website recovery & restoration Restore websites after a hack or compromise	Unlimited
CMS malware scanning and code cleaning Scan and clean malicious code from WordPress, Joomla, etc	Unlimited

Support Channel & SLA

Channel Methods available for customer support	Email, Phone, Ticketing & WhatsApp Group
Online support ticketing system Submit and track issues via ticket portal	24 x 7
Phone and email support Access to phone/email support for urgent cases.	24 x 7
SLA Response Time First response to ticket.	4 hours
SLA Resolution Target Fault resolution	12 hours
Dedicated account contact Named technical contact for priority assistance	Yes

Only available for Co-location and Dedicated Server.
Only apply to server installed with CentOS/Alma Linux/Rocky Linux and licensed Control Panel.
Data restoration only applicable if the server has subscribed to backup service.
Reinstallation service only apply to the server that has an existing control panel license.

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Frequently Ask Question

Our Server Management Plan covers essential tasks like server setup, regular software updates, security hardening, monitoring, performance tuning, and emergency support. It’s designed to keep your server secure, stable, and optimized.

Yes, we support both Linux (e.g. CentOS, Ubuntu, AlmaLinux) and Windows Server environments. Let us know your OS preference and we’ll handle the rest.

Our team monitors your server 24/7. If any issue is detected, we will respond immediately to investigate and restore service as part of your plan.

Yes, as long as we have secure SSH or remote access, we can manage servers hosted with other providers (including AWS, DigitalOcean, etc.).

Backups are not included by default, but we highly recommend adding our Backup Add-on for daily or weekly server backups. You can choose local or cloud-based storage options.

Our main focus is on server-level support. However, we do offer optional services like malware cleanup, website speed tuning, and WordPress optimization — just let us know what you need.